Leadership from below: The Ordinary Heroes of the Taj Hotel
A few days ago I watched “Hotel Mumbai” a film that depicts the awful events that happened 11 years ago [November 26th 2008] when a group of terrorists attacked several key parts of the city killing over 150 people.
I vaguely remembered the facts, so I went into an internet frenzy to understand more about this atrocity. After a few clicks, I ran into this wonderful video that aims to explain one of the most intriguing things about the terrorists attacks: why the Taj Mumbai Hotel employees decided not to escape but help all the guest that were trapped with them?
If you manage people, watch this video, it explains 3 interesting concepts:
Respect and immediate recognition for the employees
Having guest ambassadors (not brand ambassadors) as a company philosophy
If you want to know more about the Taj hiring practices and their human resources approach, check this abstract from the book “Corporate champions” by B. Karunakar